Agencies may substitute participants with prior approval only. Refunds will be granted up to 30 days before the date of the course. A $25 processing fee will be deducted from the total refund amount. Requests for refunds received after this time will be considered on a case-by-case basis only. A written request for refund should be emailed to Amber Jackson at email@example.com or faxed to 501-570-1465. If you have any questions about your refund options, contact Amber Jackson at 501-570-8024 or firstname.lastname@example.org.